Take a listen to our interview with Max Brown, Executive Coach, Trainer, Author and Keynote Speaker at SOCAP’s 2018 Professional Development Forum, on...

Leadership plays such an important role in managing effective teams. Listen in to hear more about this from Best-Selling Author and SOCAP’s 2017 Sympo...

Learn more about Shep’s interesting professional background, the importance of acquiring a customer-centric approach in your company and how Shep inte...

Join us as we chat with Candace Bertotti, Speaker, Educator and VitalSmarts Trainer, about the importance of Crucial Conversations in the workplace an...

Hear how John Gibney, Senior Operations Manager of the Consumer Services Team at Jarden Consumer Solutions, keeps customers at the center of the exper...

How can you make NPS an effective system and not just a score? Learn from Jason Rosser, Head of Customer Experience Operations at JackThreads, on how ...

How is data reporting changing in the digital age? Tune in to hear Kiersti Bird, Consumer Connections Manager at Whitewave Foods, describe some of the...

SOCAP International’s In the Know podcast series offers valuable insights and perspectives from experts on the topic of Digital Consumer Care.