Service Management Leadership - Leading and Lagging Indicators
A brief discussion about leading and lagging indicators Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the techno...
Service Management Leadership Podcast with Jeffrey Tefertiller
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About
Each week, Jeffrey will be interviewing guests from the technology, Service Management, Asset Management, or Business Continuity leadership communities. He also has solo podcasts on various topics three days per week. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, Experience Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area
Service Management Leadership - Solving the Business Problem
A brief discussion about how technology helps solve the business problems Each week, Jeffrey will be interviewing guests from the technology, Service ...
Service Management Leadership - Bringing Stakeholders Along
A brief discussion about creating adoption Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continu...
Service Management Leadership - Service Design and the Warranty Processes
A brief discussion about service design Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity...
Service Management Leadership - Thank you!
A brief discussion thank you to all of our listeners and guests for helping us become #1 in ITSM Podcasts and #49 in the broader Management Podcasts. ...
Service Management Leadership - Change Management
A brief discussion about leadership support of Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Managemen...
Service Management Leadership - Improve Before You Outsource
A brief discussion about outsourcing Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
Service Management Leadership - Experience Management
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Incident Commuications
A brief discussion about handling Incidents Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - The Right Way
A brief discussion about doing things the right way Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...