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Reimagining Communications with Matt Swain

Listens: 17

About

Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.

Episode 50: “Invest for Tomorrow, Disrupt Today and Transform Always” with Rich Daly, Executive Chairman of Broadridge

October 14, 2021

Reflecting on a transformative history rooted with ADP and looking ahead to an exciting digital-first future through innovative solutions like the Bro...

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Episode 49: “Nurturing Virtual Communities” with Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group

September 16, 2021

With a sharp focus on both community and customer engagement, Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group, discusses...

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Episode 48: “Driving Differentiation by Mastering the Customer Experience” with Katie Liebel, Founder and Managing Principal of CustomStrat Advisory

August 12, 2021

Drawing upon her career advising Fortune 500 financial services companies on business strategy, transformation and customer experience optimization, K...

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Episode 47: “Communications and Canada: Emerging Trends” with Martha Moen, General Manager Canada, Investor Communications Solutions, Broadridge

July 8, 2021

Martha Moen, General Manager for Investor Communication Solutions in Canada at Broadridge and Matt Swain explore the current challenges and opportunit...

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Episode 46: “Innovations in Member Experience and Engagement Strategies” with Kim Lauersdorf from EmblemHealth, Bob Gold from GoMo Health, Dr. Nelson Le from Humana, and Phil Micali from Medical Mutual

June 10, 2021

In this episode, Matt Swain recaps highlights of a recent healthcare webinar. Panelists included Kim Lauersdorf, Vice President of Marketing for Emble...

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Episode 45: “Innovation Labs: Unknowns to Opportunities” with Aviad Stein, Head of Digital Experience Strategy for the Broadridge Innovation Lab

May 6, 2021

Drawing upon his career at Nordstrom, Bloomberg, Dun Bradstreet, and now Broadridge, Aviad Stein shares how innovation labs enable companies to elevat...

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Episode 44: “Video Connections” with David Jay, founder of Warm Welcome

April 8, 2021

David Jay, founder of Warm Welcome, and Matt Swain discuss the power of video in this Reimagining Communications episode. “When we hear or see somebod...

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Episode 43: “Communicating with Today’s Savvy Customer” with Dave Zamorski, General Manager of Digital Solutions for Broadridge Customer Communications

March 11, 2021

Dave Zamorski reflects on his marketing and consultancy career and how “what’s old is new again.” In this Reimagining Communications podcast, Dave and...

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Episode 42: “Reserving the Right to Change” with Shawn Weems, VP and Head of Digital Content and Merchandising at Hyatt Hotels Corporation

February 4, 2021

Drawing upon his career as a serial “intrapreneur” at companies like Groupon, Office Depot, Redbox, McDonald's, and most recently Hyatt Hotels Corpora...

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Episode 41: “Elevate the Experience” with Rob Krugman, Chief Digital Officer at Broadridge

January 7, 2021

Nearly every firm is undergoing a digital transformation. According to Rob Krugman, Chief Digital Officer at Broadridge, “Digital transformation combi...

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