Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction
This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sales. In this episode, we discuss what it means to b...
QBC Executive Coaching - The Complete QBC
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QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. This is the complete QBC newsfeed which includes all news releases, blog posts and podcasts. To view all QBC subscription options, please visit http://qbc.ie
Customer Experience #16: Core Competence – Solve Your Customer’s Problem
You may be an expert on the product or service you are selling. You may know all about the problems it can solve. But the only problem that matters is...
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders
In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in your customer...
Customer Experience #14: Core Competence – Having Relevant Conversations
Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importance of relevant c...
Customer Experience #13: Core Competence – Knowing What You Need to Know
Trust between the sales person and the customer is key to unearthing the customer’s specific needs. Do you, as a sales person, know what you need to...
Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures
Familiarity with a customer’s Standard Operating Procedures is essential when trying to address that specific customer’s product needs. In todayâ€...
Customer Experience #11: Core Competence – Product Knowledge
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “The key to produci...
Customer Experience #10: An Introduction to Core Competencies
Today, QBC introduces a new series of podcasts in the Customer Experience track, focusing on the theme of building core competencies in sales teams. I...
Customer Experience Podcast #9: General Mood
We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, as it relates to the Customer Ex...
Employee Engagement Podcast #6: General Mood
Our final Emotional Intelligence podcast in the Employee Engagement series focuses on the area of General Mood. There are two attributes to consider: ...