Moving Brands into the 21st Century with Jordan Gal from Carthook
In the words of founder and CEO Jordan Gal, CartHook is “expanding the canvas on which a brand can operate.” That means a customizable checkout for be...
Playing for Keeps
Share:
Listens: 34
About
Retaining customers has never been more important for eCommerce businesses. Join Kristen LaFrance, eCommerce retention specialist and head of community at Churn Buster, as she interviews guests from the top subscription businesses to learn how the best in the DTC space are retaining customers. If you're growing a subscription based business, running a subscribe and save program on your site, or just plain interested in hearing stories from the top DTC businesses, Playing for Keeps is for you.
Running a Digitally Native Eyeglass Brand (with Ryan Fisher from Felix Gray)
Blue light filtering glasses are one of those long-term products that we don't usually think of in terms of retention. On this episode of Playing for ...
Redefining Customer Loyalty with Fiona Stevens from LoyaltyLion
Customer loyalty is so much bigger than repeat purchases- it’s about creating passionate brand advocates that connect with you on a range of levels. I...
A Masterclass in eComm Logistics with Casey Armstrong, CMO at ShipBob
ShipBob provides Amazon-level logistics to DTC brands- basically, evening the playing field in one of the toughest areas for smaller businesses to com...
Exploring Steady Growth in DTC with Fred Perotta (Tortuga Backpacks)
As a brand that sells a long-lasting product, retention might not be the first thing that comes to mind when you think of Tortuga Backpacks. Thing is,...
Creating Retention-Oriented Paid Advertising with Savannah Sanchez of The Social Savannah
Advertising costs are rising, and a lot of brands are taking a long, hard look at the ROI for their paid ads. That means really understanding the life...
The True Power of Subscription with Chathri Ali from Recharge
As COO of Recharge, Chathri Ali works at the frontlines of DTC, helping the industry prepare for and respond to shifts in commerce in the 21st century...
Bringing a Brick’n’Mortar Business Online with Sanjay Jenkins of Buff City Soap
Sanjay Jenkins has brought grit, determination, and a love of the game to his work in eCommerce, and it's really paid off. As Director of eCommerce at...
How to Shape Your Business Ops for the 21st Century with Eric Best from SoundCommerce
Operations aren't really sexy. It’s a side of most businesses that doesn't respond to flashy moves or easy hacks. It’s also one of the key areas for c...
Mastering Email, Popups, and SMS with Ben Jabbawy from Privy
Email, popups, and SMS are some of the most powerful tools out there for relationship-building, and Privy is a major leader in the space. Kristen’s co...