Field Note: When the Ground Moves: Why Institutions Misread Their Own Sensor Metrics
Sometimes the measurement is correct. The failure is the assumption that the world it was calibrated against is still the world you are living in. ...
Sometimes the measurement is correct. The failure is the assumption that the world it was calibrated against is still the world you are living in. ...
Before we return to our regular field notes, I have an operational update: my new book, The Next Guys: A Practitioner Archive, is...
Weaponized compliance is what happens when people follow the letter of the rule while quietly defeating the purpose. It is not usually malice. It i...
On a tour of Hoover Dam, a small plaque on a generator stops everything: “Proudly Maintained By Mike E.” The field note uses that moment to show a ...
A lot of plans look solid on paper and still fail in the real world because they confuse two different goals: preserving agency and achieving outco...
Most coordination fails when the people who need to participate are forced to carry the cost of participation. They have different tools, different...
Complex systems punish false certainty. “It depends” is not a cop out. It is the only honest answer when outcomes are probabilistic, base rates mat...
Hubbard Brook is one of those places where the science has a pulse. In 2015, it brought together hundreds of people who cared deeply about the fore...
Most coordination failures get blamed on tools, process, or “communication.” A lot of the time the real failure is structural: the system is asking...
Some coordination infrastructures look extremely busy and still fail to improve coordination. Calendars fill up. Attendance stays high. Documents m...