555 Dina Denham Smith - The Creative Leaders Mindset
In this insightful episode, Dina Denham Smith dives deep into the intricacies of leadership, creativity, and emotional intelligence in the modern w...
Fast Leader Show | Customer Experience Leadership
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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
554 John Fisher - Embracing Change One Step at a Time
In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embracing pe...
553 Jeff Eschliman - Blueprints for Success in Work and Life
In an inspiring exchange, Jeff Eschliman shares his journey from the idyllic landscapes of Fortuna, California, to becoming a visionary l...
552 Joshua Freedman - Embracing Emotional Intelligence
In a riveting conversation with Joshua Freedman, a luminary in the emotional intelligence arena, listeners are treated to profound insigh...
551 Jim Rembach - Unleashing Strategic Success
Diving into the heart of modern strategic planning, this special episode explores the challenges and opportunities in today's complex, VUCA environ...
450 Adam Bryant - Leading Through Contradictions
Dive deep into the complexities of leadership with Adam Bryant on the Fast Leader Show! Discover the art of extracting every lesson from ...
449 Laura McGuire - Creating Cultures of Consent at Work
In this episode of the Fast Leader Show, Dr. Laura McGuire shares her insights on a range of topics, from emotional intelligence and incl...
448 Nicole Kyle - 3 Seismic Challenges Facing Contact Centers
In this episode of the Fast Leader Show, Jim Rembach welcomes Nicole Kyle, an expert in the contact center industry since the 1990s. Nico...
447 Tom Schmitt - Flexibility and Empathy: Key Lessons for Business Leaders in the Post-COVID World
In this episode of the Fast Leader Show, Jim Rembach sits down with guest Tom Schmitt, CEO of a multi-billion dollar transportation company. Togeth...
446 Oded Netzer - Data-Driven Decision Making and the Biases That Affect Our Choices
In this episode of the Fast Leader Show, we are joined by Oded Netzer, a Columbia Business School professor and Amazon Scholar. Oded, an ...