2-14 Sandy's Systems Put to the Test, with Dawn Kulongowski
Practice owner (and longterm user of Sandy's systems) Dawn Kulongowski is an open book today; sharing everything she's enjoyed about Sandy's systems a...
Dental Drills Bits
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About
Sandy Pardue and Dana Salisbury of Classic Practice Resources discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Dana has been in dentistry for over 15 years. She first entered the industry at the ripe old age of 18 years old selling a crown and bridge removal system. She left to go to college and worked part-time, moving to full-time after graduating from Southeastern Louisiana University with a degree in Marketing and almost a minor in Math (but she barely remembers how to reduce fractions nowadays). Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
2-13 Asking For Money...Healthily
Accounts receivable looks awful. Insurance is just out of control. Does that describe your office? If so, don't be surprised. This is common! Sandy se...
2-12 Front Office Dream Team: Receptionist
Whether you have to re-allocate existing staff, or hire new, Sandy shows us super specific ways to forge our own front office dream team. Today's subj...
2-11 Sandy's Dream Schedule Part II
Sandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists an...
2-10 Sandy's Dream Schedule
When Richard asks Sandy about her scheduling philosophy, she shares her from-the-ground-up dream schedule. Oftentimes, practice owners inherit schedul...
2-9 Preventing Cancellations
Who's picking up the phone when your practice is closed? Is your front desk demonstrably disappointed and surprised when patients call in to cancel? S...
2-8 ? Phones: Your Most Important Piece of Equipment
Being bad on the phones is the best way to drive away good patients. Sandy and Richard jump right into the best practices in phone etiquette. Grab a p...
2-7 Don't Be Afraid Of Your Team
Richard and Sandy discover where dentists fail to take charge; keeping a "scoreboard", developing a lifestyle of learning, and how not to be afraid of...
2-6 Building Out Effective Systems
As Sandy continues showing the process of working with her and her team, she talks keeping a 'scoreboard', firing the wrong people the right way, and ...
2-5 What To Do When Stress is Killing Your Practice
Some of us have reached the point where we don't want more money; we want less stress! Sandy teaches us when it's right to hire a consultant (and when...