CX Show: Conversations on Customer Experience
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About
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
Going Digital First at RFG with Shannon Spotswood
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally ma...
Creating Contact Center Leaders with Jim Rembach
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an e-learning platfo...
The Wallet Allocation Rule with Luke Williams
In this episode of the CX Show, we speak to Luke WIlliams, Head of CX at Qualtrics, about the Wallet Allocation Rule and how businesses can gain a com...
Establishing a Customer Journey Strategy with Annette Franz
In this episode of the CX Show, we speak with Annette Franz, Founder and CEO at CX Journey, Inc, about laying the groundwork for a successful customer...
How to Offer Amazing Customer Service with Shep Hyken
In this episode of the CX Show, we speak with Shep Hyken, Chief Amazement Officer at Shepard Presentations, about delivering an amazing customer servi...
Customer Experience Enablement with Lynn Hunsaker
In this episode of the CX Show, we speak with Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, about organizational changes that need t...
Customer Journey Mapping with Jim Tincher
In this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the impor...
Putting the Customer First at Boll & Branch
In this episode of the CX Show, we talk to Scott Tannen, Founder & CEO of Boll & Branch, about customer experience and how he's been able to grow the ...
Gaining Insight from Customer Journey Mapping with Kerri Nelson
In this episode of CX Insider, we talk to Kerri Nelson, Founder & CEO of CustomersFirst Now, about how customer journey mapping can really serve as a ...