Center for Services Leadership
Share:
Listens: 14
About
A podcast by Center for Services Leadership featuring innovative minds from business and academia who share their insights on strategic use of service.
Interview: Customers to Companies: Just "OK" Service isn't Good Enough
Customer rage decreased in the past two years, but negative emotions about interactions with firms about problems with products and services continue ...
CSL Podcast - Joy Field, Boston College
In this podcast, we interview Dr. Joy Field, Associate Professor of Operations Management, Boston College, where she discusses the second edition of h...
Customer Rage Study: Interview With Scott Broetzmann and Mary Murcott
Customer Rage Study: Interview With Scott Broetzmann and Mary Murcott | Center for Services Leadership Blog In this podcast, Scott Broetzmann Co-Found...
Leveraging Big Data Analytics to Create Value
Interview with Peter C. Verhoef, Professor of Marketing University of Groningen and author of Creating Value with Big Data Analytics: Making Smart Mar...
Profiting from Services and Solutions
Leaders of product-based companies are under an enormous pressure to stay competitive by shifting revenues from selling goods to delivering services a...