003 - Using ManyWho to Automate Contact Center Processes
Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of the business...
Case Closed Podcast
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About
The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
003 - Using ManyWho to Automate Contact Center Processes
Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of the business...
002 - History of the Service Cloud, Features, and Use Cases
Episode 002 gets at the history of the Service Cloud. It’s not been around as long as Salesforce has as a company, but it’s not that much younger than...
002 - History of the Service Cloud, Features, and Use Cases
Episode 002 gets at the history of the Service Cloud. It’s not been around as long as Salesforce has as a company, but it’s not that much younger than...
001 - Introducing Jeff, Cheryl, and the Podcast dedicated to Salesforce Service Cloud
Introducing The Case Closed Podcast Meet Jeff Grosse and Cheryl Feldman, your hosts for the first podcast dedicated completely to the Salesforce Servi...
001 - Introducing Jeff, Cheryl, and the Podcast dedicated to Salesforce Service Cloud
Introducing The Case Closed Podcast Meet Jeff Grosse and Cheryl Feldman, your hosts for the first podcast dedicated completely to the Salesforce Servi...