Business
In this episode of e-Coffee with Experts, Victor Coupé sits down with Zhong Xu, Co-founder and CEO of Deliverect, to unpack the tech running their massive network across 65,000 locations in 52 countries.
Zhong dishes on how quick-service restaurants now pull in up to 80% of their revenue online, with AI tweaking menus based on stuff like weather, time of day, or what’s in your cart to bump up sales without hiking prices.
They also talk about a clever computer-vision packing system that’s cut refunds and missing-item complaints by 70% while stopping AI-powered customer scams in their tracks. He explains why dynamic, multi-channel catalogs are a big deal as delivery apps flood with everything from groceries to perfume, and how one-click stock updates keep customers from getting let down.
If you’re a founder, marketer, or ops lead looking to up your game in SEO, link building, or omnichannel strategies, this one’s worth a listen.
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In this episode, we discuss:
00:00 - 02:15: Introduction
02:15 - 04:00: How Deliverect solves the “tablet mess” for restaurants
04:00 - 05:10: 1 billion orders?! Here’s how digital food exploded
05:10 - 06:35: How COVID turned a sabbatical into a rocket launch
06:35 - 08:40: The POSiOS name fail that still gets laughs
08:40 - 10:30: From 20 to 500 employees, Deliverect’s wild growth
10:30 - 12:20: Menus powered by weather, time, and AI smarts
12:20 - 14:10: How vision AI stops missing and wrong orders
14:10 - 16:00: Fighting fake refund photos and delivery fraud
16:00 - 18:00: Plug Deliverect in, watch your sales jump 30%
18:00 - 20:40: Do ghost kitchens still work post-COVID?
20:40 - 23:30: How they landed McDonald's + 29 global chains
23:30 - 26:30: Valentine’s night ice cream orders?
26:30 - 29:30: Drones, robots, and your fridge placing orders?!
29:30 - 32:15: Why boring problems make billion-dollar businesses
32:15 - 34:05: Advice for founders: timing, mindset & doing hard things
34:05 - 34:40: Final Thoughts
Connect with Zhong Xu
https://www.linkedin.com/in/zhongyuanxu/
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