You're the New Call Center Manager, Now What?

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Advice from a Call Center Geek!

Business


You just got the job as the new call center manager, you are super excited!!!  But then you realize, " I AM THE NEW CALL CENTER MANAGER!!!!", what do I do!In this episode, we take a look at what the first three weeks should look like for a new call center manager.  how to earn trust and respect, creating a culture to be proud of, and getting your team to row in the same direction! Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel Text Me: Text "Call Center Manager" to 814-247-0633 Balto is revealing two products that will change the game for QA and coachingYou'll be able to automatically QA 100% of calls in real time. All with less than 5 minutes of scorecard setupYou'll be able to alert managers for crucial moments your calls and allow them to jump in, e.g. to save calls that are about to go off the railsSign up at woof.balto.ai/boom for the August 9 product reveal!