Customers want to feel understood. They expect brands to connect with them one-on-one. Jules Lund discovers how Spotify’s Serena Leith, We Are Social’s Suzie Shaw and Facebook’s Jason Juma-Ross, do it.

Face 2 Face

?You like me, you really like me! How personalisation is winning the world of infinite choice

Ever wondered how some of the biggest businesses on earth are getting closer to their customers than ever before? Join hosts Jules Lund and Tom Hern as they speak to some of Australia and New Zealand’s best creative minds to unearth ideas that thrive in a connected world. In the latest series, we’re bound for New Zealand to learn how marketers are working across platforms to drive real business outcomes. Discover how to build on consumer love with brands like Whittaker’s, transform a struggling retail giant with The Warehouse Group, and unite a nation with the New Zealand Olympic Committee.

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Face 2 Face