The key to giving your clients a great client experience is to understand what it feels like to be a client. In the following clip, we explore exactly that, by drawing on our common experience of being the patient of a doctor.

Managing, Strategy, Business: David Maister Live videocast

What We Hate About Those People

Leading global consultant, business author, and former Harvard Business School professor David Maister presents a videocast of highlights from his speaking engagements covering his four main topic areas: Strategy, Management, Client Relations, and Careers.