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Host Sarah Isted is joined by PwC guests Sarah Nield and Conor MacManus. We discuss how firms should navigate regulatory expectations around how they treat vulnerable customers, as well as looking ahead to what’s on the regulatory agenda for 2020 and beyond. If you’d like to discuss any of the issues raised in this episode with our speakers, please send an email to sarah.t.isted@pwc.com, sarah.nield@pwc.com or conor.macmanus@pwc.com.