Miscellaneous
If TWC sends a letter stating we cannot paybenefits, you may appeal that decision by:■ Submitting an online appeal form atwww.texasworkforce.org/uiappeal■ Mailing or faxing a signed letter to theAppeals Department at the address or faxnumber on the letter■ Submitting an appeal in person at yournearest Workforce Solutions Office.For your appeal to be timely, you must file yourappeal within 14 calendar days from the date TWCmails the letter. The deadline is on the letter.If you complete and submit an appeal online, TWCmust receive it no later than 11:59 p.m. on thedeadline date.If you mail your appeal, it must be postmarked onor before the deadline.If you fax your appeal, TWC must receive the fax nolater than 11:59 p.m. on the deadline date. You mayuse the fax machines free of charge at a WorkforceSolutions office in Texas or workforce office inanother state. Ask for and keep your confirmationpage as proof of transmission.Your appeal should include: ■ your name and Social Security number ■ your current address ■ the date TWC mailed you the decision ■ a copy of the notice, if possible ■ any dates you are not able to participate in a hearing ■ the reason you are appealing the decisionYou or your employer can appeal any decision on your claim. The first level of theappeal process is a telephone hearing with the Appeal Tribunal. Your employer mayparticipate in your hearing. We will mail you a hearing notice packet with the date and time of your hearing andinstructions on submitting additional documents you may wish to present. Whensubmitting documents, you should mail or fax copies to your employer and TWC as soonas possible. It may take six to eight weeks to receive the hearing packet. You mustreceive the hearing notice packet to participate in the appeal and should have itavailable during your appeal.Take part in the hearing. The hearing officer makes a decision based entirely onevidence given at the hearing. If you cannot participate, call the hearing officer at thenumber listed on the hearing notice or register online before the scheduled hearingdate.You may request accommodations. If you or any of your witnesses do not speakEnglish, write on your appeal that you need an interpreter and for what languages. Ifyou or your witnesses need special services, such as for hearing-impaired participants,request those as well.Read the Appeal Tribunal decision. If you disagree with the decision, you may appeal tothe three-member Commission within 14 calendar days of the mail date on the decision.The Commission decides your case after reviewing the Appeal Tribunal decision andlistening to the recorded hearing.If you disagree with the Commission Appeals decision, you may file a Motion forRehearing within 14 calendar days of the mail date on the decision. The Commissionmay grant the motion if you can show all of the following: ■ important new information ■ why you think the information could change the decision ■ a compelling reason why you didn’t present the information earlierYou may appeal to a civil court between 15 and 28 days after the date TWC mailed theCommission Appeal decision. Before appealing to a civil court, you must complete all ofthe appeals through TWC, except the Motion for Rehearing.IMPORTANT! If you submit an appeal after the deadline, you must explain in detail whyyou filed the appeal late. If TWC decides not to hear the case because your appeal waslate, we will mail you a letter explaining the decision. You can also appeal that decision.You can appeal online at www.texasworkforce.org/uiappeal.