Business
In this week's episode, we take a look at a really cool team-building exercise that I have done here at Expivia. We sat down with some of our management and HR team and tried to discuss the top 10 customer service skills that an associate would need to be a world-class agent.The discussion was lively and fun! Every organization will have a different set of ten, but going through this exercise you really were able to see what some of your management most value and what are they missing as well.Well worth the time and effort to go through this exercise.Once you do, make sure you post your top 10 on LinkedIn with the #callcentergeektop10Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "Call Center Manager" to 814-247-0633Balto is doing some special things!Real-Time Guidance: Real-Time QA: Real-Time Coaching: On average, Balto customers see a 26% lift in sales, 25% higher CSAT and 75% faster ramp timeAll in less than 45 days of no-code setupHead over to balto.ai/tom to get a free pair of Bose headphones for a demo