The Domino Effect of Missed Follow Ups. Why owning mistakes Builds Trust.

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Anthony P Marullo III

Business


In the podcast, Anthony P. Marullo III, CEO of Perma Power Generators, dives into a critical topic that every service-based business needs to hear: the domino effect of missed follow-ups. In this honest and insightful episode, Anthony breaks down how something as simple as a missed call or forgotten check-in can have massive ripple effects — not just on reputation, but on customer safety and trust.