Business
There are many words and phrases you should avoid in your marketing, advertising and just general communications. John will share 7 words or phrases that you should avoid in your online or broadcast advertising. Angel will share things your customer service team should never say to your clients or customers.John's 7 Words or Phrases you should avoid in your ad copy1) Quality2) Contract3) Guarantee4) Discount5) Cheaper6) Cutting Edge7) WWWPlus John also adds, "Life Changing" and "Limited Offer" as bonus phrasesAngel's 7 Words you shouldn't use with your customers is:1. “I don’t understand”2. “Calm down"3. “There’s nothing we can do”4. “That’s impossible”5. “I’m not sure / I guess”6. “I’ll get back to you"7. “No”Watch John's short film about not poor customer service in the dark comedy Call Center TerrorAnd our Dessert segment we talk discuss when to use Pure Vanilla Extract and Imitation Vanilla ExtractHere's the article Angel was referring to:cooksvanilla.com/what-is-the-difference-between-pure-and-imitation-vanilla-extract/To email Angel about cupcakes or customer serviceTo email John about media and building a brandFind us at Marketing Media & Cupcakes website and on social mediaThanks for listening!John & Angel