A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.

Business problem solving and improvement - for iPod/iPhone

Scottish Power: Applying Six Sigma

This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches.

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Business problem solving and improvement - for iPod/iPhone