Arts
Continue the conversation on the Change Nerd Community, visit www.ChangeNerd.comIn today’s episode, we discuss how you can set your business apart by recognizing and empowering your front-line staff during a crisis. Key Takeaways:An empowered culture is built over timeClearly articulate what concessions can be offered to customersTrust your teams to use their best judgement to solve problemsRecognition will remain a valuable motivator Be flexible and listen to your staffMaintain a positive attitude - it starts with you!Have you had a great customer service experience recently? Let us know, email us at Kara@ChangeNerd.com or Adnan@ChangeNerd.com