Religion & Spirituality
Top Ten Lessons from Nii Amankra-Tetteh1. Leadership & Followership. I am a product of incredible leadership (intended and unintended) and amazing followership. I have had the privilege of working with some really incredible people.2. Positivity. I struggle to see a bad experience in any place where I have worked. Every workplace served a good purpose in getting me here.3. Learning from followers. I learnt from colleagues like Peter, Farian, Charles, Bridgette, Jeff and Margaret. My four-hour experience in a teller enclosure with a team member taught me patience, routine and deepened my respect for tellers.4. Calmness. I am calmest when the heat is highest. It’s come from years of watching others deal with challenges. A firm gets its signals from leadership. When you panic, it could be costly.5. Impact-focused. I am a challenge person; not a title person. I focus largely on what impact I can make on a role and the opportunity to learn and grow. That is why I transitioned from Bayport MD to Executive Director at UMB Ghana.6. Connections. When people feel they can connect to you with their hearts, they sacrifice beyond the call of duty.7. Failures. I once used time as an excuse not to complete an MBA Programme and lost £7,000 as a result. Interestingly, on a far busier role later, I made time for a similar programme.8. Trust. Many are skeptical about banking because of past experiences. Stronger regulation has been positive with stringent rules on directorships. Banking is a lot more transparent today and less mysterious.9. Consumer’s Market. Banking is now a consumer’s market and no longer a banker’s market. Many banks have raised the bar with real-time measurement matrices and strict rules about customer service quality.10. Service Guarantee. Technology is the enabler of service quality, measurement and decision making.