Technology
Customer behavior is changing day by day, and technology is enabling that change. It is always a challenge for a leader to understand customer needs and provide them with what they want. Making these types of decisions is not easy and requires a lot of discussion.
Building a customer-centric organization is very important. And play a huge role in the success of the firm. It helps businesses to build a better relationship with their customers. This ultimately contributes to their sales and revenue.
For this podcast, I went live with My Mayank Bedi. He is an Asst. Executive director of Dalmia Bharat Group. The group has a legacy of more than 80 years and are pioneer in the sector of Cement, refractories, and sugar. Mayank’s Inspirational thoughts are, ‘Bearing accountability is the stepping stone for achieving successes in the professional life.
In the podcast, we discuss how important is accountability in business leadership? How to build trust with the customer? What helped in the transformation journey from P&L to CIO? How do we connect all business heads and CXO for change management?