Technology
Most MSP owners hate billing. Cash flow is a mess. Credit card fees eat profit. In this episode I sit down with Nicholas from Alternative Payments to break down how MSPs can automate accounts receivable, pass along fees the right way, plug into your PSA and QuickBooks, and cut days sales outstanding so you can hire faster and sleep better.
This is the first interview in a new series. If you want more like this, tell me in the comments.
What we cover
Why cash flow is usually 30 plus days and how to drive it to about 16
ACH vs credit cards and how to present smart options to clients
Passing on fees without nickel and diming people
The gold standard MSP billing workflow from contract to cash
How better CX in onboarding and support wins deals
The real cost of checks and manual invoices
Why most owners overcomplicate finance and under invest in AR systems
How to buy back your time so you can sell more