Business
Hesha Abrams delves into conflict negotiation, highlighting ego and self-grace. From her book "Holding the Calm," she shares techniques for managing tough situations and achieving small wins. Learn effective communication strategies, including sentence stems and the use of silence in leadership. Discover practical conflict resolution methods, diagnostic tools, and the impact of mirroring language. Explore fluid leadership, the sandwich resolution technique, and handling mistakes. High-stakes mediation examples illustrate third-party mediation and workplace safety.
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00:00 Continuous self-improvement through learning and adaptation.
06:19 Practice, small victories, listen, adapt, incremental progress.
12:44 Give grace and dignity to others' mistakes.
16:00 Leaders set fair, firm boundaries for success.
21:39 Escape toxicity: adjust approach, use silence, validate.
32:42 Leadership is like conflict resolution and guidance.
36:13 Systems protect themselves; mediation resolves tensions effectively.
42:23 Hire trained mediators, not lawyers, for conflicts.
46:17 Mediator shares wisdom and inspiration through social media.