Business
Are you still trying to do it all yourself in your short-term rental business? If you’re afraid to be away from your phone even for a few minutes or worried that you forgot to follow up with a guest, it’s time to consider hiring a virtual assistant or two—before you burn out!So, what do you need to know about hiring VAs? How can they help you scale your STR hosting business?Kim Herrlein is the founder of Purveyors of Leisure, a short-term rental management company headquartered in the Coachella Valley of California. Kim’s team focuses on large group travel, combining the comfort of a vacation rental with the luxury of resort-style concierge services.On this episode of Get Paid for Your Pad, Kim joins me to explain how hiring virtual assistants has been a game changer for her Airbnb business, describing what her VA team does and how she trained them. We discuss the common misconceptions around hiring Filipino VAs, and Kim describes the advantages of hiring virtual assistants through an agency like Sphere Rocket or Virtual Staff Finder. Listen in to understand how hiring VAs has helped Kim transition from Hectic Host to Rising Star and find out how YOU might benefit from adding the services of a virtual assistant to your STR team. Topics Covered How Purveyors of Leisure caters to large group travelBoutique hotel with 6+ bedrooms on private resortHost weddings, retreats and corporate meetingsHost on the ground available from 9am to 9pmOffer concierge services, e.g.: private chef, massage Why Kim hesitated to hire a VA for her STR businessQuestioned that there’d be enough work for VAWasn’t organized enough to hand tasks overThe benefits Kim sees from hiring a team of VAsFresh eyes on business, implement new ideasVAs do guest communication so Kim can unplug Kim’s unique approach to training her virtual assistantsShare recurring questions + create own cheat sheetStudy for 2 weeks before communicate with guests What Kim is focusing on now that she’s built a VA teamIdentify new properties to expand portfolioDesign work and project managementWhy Kim recommends hiring VAs through an agencyGet help with hiring process, contracts, etc.Educates you on how to best use VA’s skillsThe projects Kim’s VAs are leading in her STR businessCreating social media marketing planBuild email list for existing guest outreachThe most common misconceptions about hiring Filipino VAsDon’t speak English well, can’t do complex tasksBeing taken advantage of with low wagesKim’s advice to hosts on working with virtual assistantsGive sense of ownership and autonomyCheck in regularly and ask for feedback Connect with Kim Purveyors of Leisure Resources Sphere Rocket Virtual AssistantsStayFiAvochatoSlackRebecca SlivkaHicksville Trailer PalaceVirtual Staff FinderLegends X Short-Term Rental AcceleratorGet Paid for Your Pad on YouTubeEmail jasper@getpaidforyourpad.com Sponsor Hostfully [Discount Code PAD] See acast.com/privacy for privacy and opt-out information.