Miscellaneous
People often conflate 'simple' with 'plain', and 'plain' has, well, a plain connotation. Nothing special about it. But, simple, as Da Vinci reminds us: "Simplicity is the ultimate sophistication." When it comes to organisations, complexities are discouraged and simplicity is favoured and the reason for that is: simplicity is hospitable to adaptability and the efficacy of an organisation. Think of it this way: complexities within an organisation are inadvisable for they contribute to poor customer experience. Still not satisfied? Thankfully, I have one of the top professionals in this field to walk, you and I, through it all. In this podcast, I talk with Ricardo Saltz Gulko about how to deliver simple and simplified experiences to your customers and employees! Ricardo is the Managing Director and Co-founder of Eglobalis, a boutique consulting agency dedicated to enabling global tech companies to become more agile and adaptable to change. An MBA from Kellogg School of Management and a CCXP, Ricardo **is also a Thought Leader Member and Contributor at the CX University. Ricardo and I take a deep dive into: what is organisational complexity? how to break the organisational complexity barrier to drive growth? how Ricardo helps companies to design and lead a culture of 'simplicity'? how this organisational 'simplicity' improves customer experience? ... and much more. Tune in if you think your place of work is too 'complex' and want to help facilitate change towards a 'simple' organisation. Connect with Ricardo Saltz Gulko on Linkedin: https://www.linkedin.com/in/ricardogulko/ Twitter: https://twitter.com/RicardoSGulko Register here to get updates in your inbox: https://om1.cc/cxcon Looking for an NPS solution? Check out https://omoto.io