Technology
What lessons can we learn from forced business transformations? Business transformation isn’t always voluntary, but that doesn’t mean there aren’t lessons to learn. When massive change is unavoidable, some businesses adopt a survival posture, while others see an opportunity to serve their customers better. In this episode, Kevin Galang examines the mindset of different businesses in the midst of major change, along with insights from guest experts Mike Rethage, Senior Vice President and Head of Senior Living for Touchtown, Dan Hopkins, Senior Director of Applied AI and Public Sector at Eightfold.ai, and Jacob Hill, Managing Director at Offploy Community Interest Company. If you’d like to learn more, visit https://conga.com/podcast In this Episode, You’ll Learn How to: Take the time to build relationships on your team Ask “why” before you begin Transforming your business can mean short-term pain What to Listen For: [01:22] – How Mike Rethage maintained culture while going digital [06:28] – How Dan Hopkins uses technology for competitive advantage [14:49] – How Jacob Hill navigated the uncertainty of COVID by going digital [18:29] – How Jacob’s personal story empowered him to become an Agent of Change [24:03] – Advice for navigating a digital transformation [25:01] – Agent in the News with Amy Bartner