How Culture Can Influence Customer Experience with Dave Ulrich

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Culture Matters

Business


Dave Ulrich is ranked #1 management guru by Business Week, named one of the Top 10 Creative People in Business by Fast Company, a Top 5 Executive Coach by Forbes, and consistently featured on the Thinkers50 list of the world’s most influential business thinkers. Dave has written over 30 books, shaped the field of HR as we know it, and continues to inspire with his unwavering passion for ideas with impact.


In this episode, Subbu and Dave discuss Dave's illustrious career spanning over 4 decades, how he keeps going even today, the evolving definition of culture, how culture impacts customer value, the importance of hope, and a whole lot more.


Key topics discussed:

  • How Dave got interested in the field of organizational behavior and theory
  • Dave's OCD - Organization Compulsive Behavior
  • What keeps Dave going even today
  • Why does culture matter?
  • How the definition of culture has evolved over the years
  • A bold new definition of culture
  • Why culture transformation efforts may fail
  • Rituals turn personal habits into realized values and guiding principles
  • When rituals can become powerful in an organizational context
  • A lesson from Dave's mentor: the late CK Prahlad
  • Employee experience v/s team performance
  • The need to look seriously at mental health in a work setting
  • The 5 waves of employee experience
  • HR is on the cusp of transformation, thanks to AI
  • Word-ball game!
  • The future of work and the emphasis on culture
  • How stay relevant in the world of AI
  • Honoring Dave's legacy