Business
George Bernard Shaw sums it up best with this quote: The single biggest problem in communication is the illusion that it has taken place. - George Bernard Shaw We spend a big chunk of our life talking with other people but are we really communicating? This is a critical idea to consider. Even more so when you’re attempting to sell or influence others to do something. In this episode I share the two biggest communication and influence mistakes I run into on a regular basis. And how you can fix them. Here’s what I share: Why these two mistakes are the 80/20 of influence. But they’re the 20% that can destroy the working 80%. How multitasking overwhelms your ability to listen. This is not what you think about multitasking. Why we stop listening and how to catch yourself to listen better. How you can hear some of my listening mistakes in past podcast episodes. How talking about yourself triggers the pleasure center in your brain, and how that can reduce your income by 25%. Why you shouldn’t say, “I understand,” and what to say instead to build more rapport. The type of questions you want to ask to communicate more effectively. How your behavior restricts your ability to build rapport, and what you can do fix it. How to listen to someone with all your senses, not just your ears. How mirroring someone amplifies the rapport building process. How we display we’re different, and how to fix it so people feel as though you are like them. Why you want to become flexible in your behavior. How to notice the habitual behaviors of people so you can quickly create a bond with them. Why you don’t need to make drastic changes to drastically improve your ability to communicate and sell more. Enjoy the show: The 2 Communication Mistakes You’re Making At Work, And How To Fix Them Resources For This Episode: Listen for linguistic presuppositions Asking questions to build rapport How to quickly create metaphors to communicate an idea Mirroring to gain rapport Asking effective questions