From The Archives: CSATMo and I spend quite a significant amount of time talking about the value of those smiley faces. And we take an unexpected hypothetical trip to the airport.Support the show (https://www.patreon.com/user?u=28654526)

Customer Support Leaders

From The Archives: Ep 117: CSAT with Mo McKibbin

Customer Support Leaders have often been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you. Each week five different leaders discuss a topic with me, Charlotte Ward. Listen and learn every day!

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Customer Support Leaders