Highlights from the March 16 webcast “Why Compassion in Collections Won’t End After COVID.” This discussion was led by FICO’s Brad Rollin, Marketing Director; and featured FICO Darryl Knopp, Senior Director, Digital Practice; Kris Frantzen, Vice President, Product Strategy at Temenos; and Robert Kiel, Vice President of Loan Servicing at NASA Federal Credit Union   The full on-demand presentation can be found at https://www.cutimes.com/2021/02/05/how-to-interact-with-your-members-going-through-economic-hardships/