Business
In this episode Max shares the secrets of successful learning and giving feedback and you will understand so much more about Lessonly as a business and how he managed to get to grow to over 2 million users! In this interview we learn more about successful learning and giving feedback Max Yoder CEO and co-founder of Lessonly – “The powerfully simple training software that helps teams learn, practice and Do Better Work.” And don't forget to buy Max's new book. Do Better Work :- here :- Checkout our Previous Interview :- Compassionate Communication Delivers 2 Million Users with Max Yoder – Episode 24 WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Nathaniel Schooler 0:10 Today, I'm interviewing Max Yoder. And he is the CEO and co founder of Lessonly, the powerfully simple training software that helps teams learn, practice and do better work. And he's actually grown that to 2 million users. So he shares some great insights here! Well it's great to speak with you again, Max! Max Yoder 0:47 Nat good to be back. Thank you for having me. Nathaniel Schooler 0:50 My pleasure. My pleasure. You shared so much value last time, that I just thought it'd be rude not to really to be honest. Max Yoder 0:56 But was, it was nice to hang out. We need to hang out twice. And we can hang out three times. So we're on a good trend now. Nathaniel Schooler 1:01 Exactly. I'd like to hang out more it would be cool, man. It would be very cool. Max Yoder 1:05 We are doing a pretty good job, aren't we? Nathaniel Schooler 1:06 Yeah. So today, we're going to talk about learning and development initially. And I know because you run you run Lessonly, you know hell of a lot about this! A lot more than I do. So I'm going to let you kind of take the floor, really? And tell me tell me what you know, Max? Max Yoder 1:25 Yeah, so over seven years of building Lessonly, we've learned a lot about training because we make training software. So we help people ensure that their training programs are rich and successful and driving return on investment. Over time, we learned that everybody had the same question. And that question was, what am I missing? So people were running training programs, but they didn't know if they were hitting all the beats. So what we did was we took it upon ourselves to make sure that we spelled out what all the beats were. When I say beats what I really mean are like the steps in a successful trading program. If you're doing these steps, you're probably doing it well. And then then filling in kind of details with each one of those steps. We call it the better work training method, because lesson is all about helping people do better work. So this is our training method for better work. And it's a six step method, it starts out with assessing your team and what it needs. So a lot of times in the assessment process, when you kind of figuring out what do we need to train on, you talk to managers a lot. And then you roll out a training program, we highly encourage you to both speak to managers, and also contributors, because contributors know what they need. So sitting down with contributors, doing some quick interviews and saying things like:- "What are you missing? What keeps you up at night? What question do you not want to be asked? Then if we could enable you on that answer, you feel a lot more comfortable, get that feedback, find the place where there's some overlap, you might find out that cross selling rates and your business needs to go up. So we're able to sell a product we were not able to cross sell. And you might find out that that's something that is affecting both employees and the management team. The management team doesn't hit that number, nobody gets nobody feels successful. If the individual contributor hit that number, they don't feel successful, they also don't make as much money.