Business
The subtitle of Laura's book is "Why Employees "Break Up" with Their Managers and What To Do About It." This episode we talk about Elton and his situation. He gets a new manager who disregards any work and any accomplishments of Elton's team the minute he arrives. So off to a bad start. On top of that, new manager is a classic micro-manager. Laura and I talk about what the natural consequences are when a manager micromanages. Eventually people shut down, and in frustration, stop exercising any individual initiative. They only wait for the next order to be told what to do, and how to do it by the boss. The complete opposite of micromanaging is to empower people to unleash their ideas, innovations, problem-solving abilities, and engagement. We briefly discuss the legendary culture at Zappos and how empowered people make dedicated and long-term employees, even in their call centers. Call centers are notorious for high turnover, miserable management, and awful work environments. Laura and I think the Episode with Elton just might be our favorite of our time together so we hope you enjoy! Here's a link to Laura's book. It will greatly benefit a manager / leader at any stage of their career. https://tinyurl.com/y3fe2k2c Here are ways to get in touch with Laura: Her Website: https://www.cchangelearning.com/ Her LinkedIn Profile: linkedin.com/in/laurasukorokoff Her email: laura@cchangelearning.com