Liram Haimovitch talks about how a business handles customer issues with a software product. How issues start out with a dedicated customer-facing team and when they may be escalated to engineering.

Software Engineering Radio - The Podcast for Professional Software Developers

Episode 472: Liran Haimovitch on Handling Customer Issues

Software Engineering Radio is a podcast targeted at the professional software developer. The goal is to be a lasting educational resource, not a newscast. Every 10 days, a new episode is published that covers all topics software engineering. Episodes are either tutorials on a specific topic, or an interview with a well-known character from the software engineering world. All SE Radio episodes are original content — we do not record conferences or talks given in other venues. Each episode comprises two speakers to ensure a lively listening experience. SE Radio is an independent and non-commercial organization. All content is licensed under the Creative Commons 2.5 license.

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Software Engineering Radio - The Podcast for Professional Software Developers