If you have been a tour leader, tour guide or tour director for any length of time, there is a pretty good chance you’ve had to deal with an angry customer. And I don’t mean a disappointed or slightly irritated… The post Episode 20 – How to Deal with an Angry Customer – The Tao of Tour Leading appeared first on Be a Better Guide.

Be a Better Guide Podcast - Tourism Training, Hospitality and Travel Business Success

Episode 20 – How to Deal with an Angry Customer – The Tao of Tour Leading

Kelsey Tonner is an experienced, global tour guide and founder of the Be a Better Guide Project, a movement that brings together tour guides and tour operators from around the world to learn from one another. His mission is to help anyone, anywhere, create extraordinary experiences for travellers. In this podcast we’ll look at best practices for tour guides, travel businesses, activity operators and Destination Management Companies. Whether you’re a freelance guide, a travel business owner, a tour operator, a travel agent, a lodge, a hotelier or a tour guide trainer, the Be a Better Guide podcast will offer simple, actionable advice for increasing your bookings and building a successful tourism brand. Find show notes, links and and VIP resources at http://www.beabetterguide.com/podcast

About

Be a Better Guide Podcast - Tourism Training, Hospitality and Travel Business Success