What if every customer challenge was a chance to build trust? Perhaps they can be, if brands choose to design their response intentionally. Matija Kapic, Head of Solution Engineering – Asia at Infobip, joins us to discuss how brands can turn moments of friction into meaningful conversations, using automation to create lasting customer relationships in a digital-first world.

What if every customer challenge was a chance to build trust? Perhaps they can be, if brands choose to design their response intentionally. Matija Kapic, Head of Solution Engineering – Asia at Infobip, joins us to discuss how brands can turn moments of friction into meaningful conversations, using automation to create lasting customer relationships in a digital-first world.

The CX Breakroom

Ep 005 - Matija Kapic - Turning Challenges into CX Opportunities

The CX Breakroom is the essential podcast for marketers, CX leaders, decision-makers, and innovators driving the future of customer experience in the digital age. Brought to you by Infobip, each episode features candid conversations with industry leaders who reveal how cutting-edge technology, data-driven insights, and human creativity combine to transform the ways brands engage with customers. From AI-powered personalization to next-gen omnichannel strategies, The CX Breakroom uncovers the trends, tactics, and real-world stories that help you create meaningful, seamless, and memorable customer journeys. If you want to stay ahead in CX, elevate your marketing impact, and spark innovation, this is your breakroom. About InfobipInfobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.

The CX Breakroom is the essential podcast for marketers, CX leaders, decision-makers, and innovators driving the future of customer experience in the digital age. Brought to you by Infobip, each episode features candid conversations with industry leaders who reveal how cutting-edge technology, data-driven insights, and human creativity combine to transform the ways brands engage with customers.From AI-powered personalization to next-gen omnichannel strategies, The CX Breakroom uncovers the trends, tactics, and real-world stories that help you create meaningful, seamless, and memorable customer journeys. If you want to stay ahead in CX, elevate your marketing impact, and spark innovation, this is your breakroom.About InfobipInfobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.