Jiun Kei, Head of Operator Partnerships – APAC at Infobip, joins us on The CX Breakroom to discuss how telcos are evolving from connectivity providers to experience enablers. We explore how they are shaping the future of connectivity through partnerships and innovation, delivering AI-powered customer experiences and practical SME-focused solutions in an increasingly digital world.

Jiun Kei, Head of Operator Partnerships – APAC at Infobip, joins us on The CX Breakroom to discuss how telcos are evolving from connectivity providers to experience enablers. We explore how they are shaping the future of connectivity through partnerships and innovation, delivering AI-powered customer experiences and practical SME-focused solutions in an increasingly digital world.

The CX Breakroom

Ep 004 - Jiun Kei - Telco to Techo: Innovating through Partnerships

The CX Breakroom is the essential podcast for marketers, CX leaders, decision-makers, and innovators driving the future of customer experience in the digital age. Brought to you by Infobip, each episode features candid conversations with industry leaders who reveal how cutting-edge technology, data-driven insights, and human creativity combine to transform the ways brands engage with customers. From AI-powered personalization to next-gen omnichannel strategies, The CX Breakroom uncovers the trends, tactics, and real-world stories that help you create meaningful, seamless, and memorable customer journeys. If you want to stay ahead in CX, elevate your marketing impact, and spark innovation, this is your breakroom. About InfobipInfobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.

The CX Breakroom is the essential podcast for marketers, CX leaders, decision-makers, and innovators driving the future of customer experience in the digital age. Brought to you by Infobip, each episode features candid conversations with industry leaders who reveal how cutting-edge technology, data-driven insights, and human creativity combine to transform the ways brands engage with customers.From AI-powered personalization to next-gen omnichannel strategies, The CX Breakroom uncovers the trends, tactics, and real-world stories that help you create meaningful, seamless, and memorable customer journeys. If you want to stay ahead in CX, elevate your marketing impact, and spark innovation, this is your breakroom.About InfobipInfobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.