IT in business is always reactive, something goes wrong and it gets fixed. Even with all the monitoring that companies offer, you are still waiting for a problem to happen before you deal with it. What if there was another way? What if you could skip over their being a problem with the IT completely?  In this week's episode I talk about how this can be a reality, why the ‘Cloud’ is the solution and that no matter how many ‘tickets’ IT companies love to boast they have solved, their approach is fundamentally flawed.