Business
If you want your guests to delight YOU with five-star reviews, return visits and referrals, then you need to delight them first by delivering the unexpected.But what, exactly, does that look like? How can Airbnb hosts WOW their guests in every step of the short-term rental journey?J.T. McKay is the author of Airbnb on Autopilot: Save Time and Boost Profits for Your Vacation Rental. J.T. has been investing in real estate for over 25 years, and he currently operates 10 vacation rental units in Gatlinburg and Pigeon Forge, Tennessee.On this episode of Get Paid for Your Pad, J.T. joins me to discuss how to delight your Airbnb guests by delivering the unexpected, beginning with becoming a story-seller in your listing.J.T. offers advice on building a personal connection through your house manual and automating guest messaging with authenticity.Listen in for J.T.’s insight on WOW-ing your guests during their stay with selfie props, QR codes and V.I.G. (Very Important Guest) discounts to local restaurants and attractions!Topics Covered What makes Gatlinburg/Pigeon Forge a popular STR market‘Vegas for families’ (amusement parks, dinner theatre, etc.)Attracts outdoor enthusiasts for hiking and fishing How to delight prospective guests with your Airbnb listingBecome story-seller and make future guest heroShows respect for space, attracts idea guestHow to delight your guests through your house manualInclude information about YOU to build personal connectionInfuse with personality and fun, pay attention to design Share restaurant recommendations and area info Shoot short how-to videos (e.g.: electronic lock, thermostat)How to automate guest messaging with authenticitySend first morning check-in messageUse customization tags (include guest name)Consider recording custom welcome videosJ.T.’s tips for delighting your guests once they’re in your unitProvide basket of selfie props, incentivize sharing on socialLeverage QR codes for connecting with info quicklyOffer USB charging outlets and Bluetooth speakersShare V.I.G. discounts to local restaurants and attractionsGive away free swag (i.e.: mugs, pens, cookbook PDF) Connect with J.T. J.T.’s Website Airbnb on Autopilot: Save Time and Boost Profits for Your Vacation Rental by J. T. McKay Email jt@jtmckay.com ResourcesLoomYou on NetflixLegends X 90-Day STR AcceleratorEmail jasper@getpaidforyourpad.com SponsorHostfully [Discount Code PAD] See acast.com/privacy for privacy and opt-out information.