Business
When running DBL I had a customer that wanted to return a product that was $37. I had a policy in the returns department that if it was $30 or under just refund them and let the customer keep the item. It was cheaper for me to do that then process the return. The returns department wouldn't process the return and the call got to me. I gave the refund and talked with the returns department about how I would have given them the $7 to make the customer happy. My second example, is about a woman who was upset at the pricing we had misprinted for some Sennheiser headphones. They were clearly too low and to sell them at that price I would go out of business. I offered her the headphones at below cost for the 2 pairs she wanted and she agreed! Later that year I saw her when I was receiving an award and she was very grateful for what I did. Yes, I messed up and lost money but it was worth it in the long run because she will remember the service we provided for her. Service is remembered long after the price!