Miscellaneous
By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff. Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains: What makes the best healthcare experiences similar to the best cultural and educational ones Why guests trusted the Disney Cruise Line experience during a healthcare crisis How strong healthcare experiences raise patient engagement, lower staff burnout and improve care. Resources in episode: Recommended book: The Experience Economy, by Joseph Pine Check out the ThinkWell website and blog, reach out with questions For more on informal science education principals, which apply to patient engagement, visit The American Association of Museums and the Association of Science and Technology Centers.