Capco on a human-centred approach to organisational change

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"The events of last year showed large organisations that those processes aren't fit for major unexpected events... but it did also show that change is possible"This week we were joined by Jibran Ahmed, Executive Director at Capco - where he leads the Research & Development team and Innovation Lab. Jibs has a passion for people, technology and change and today's discussion focusses on just that, with a wrapper of organisational change. We look at the effect a human-centric approach to change can have on digital transformation at some of the largest banks, how roles and skillsets must evolve in the next 5-10 years, why top-down approaches to change are still hampering transformation and why we have to put power into the hands of the business user. During the personal quickfire round we find out that Jibs' perfect time to work is midnight. Our first owl of the season!You can find the latest Eps and the blog write ups on xceptor.com. We’ll be releasing episodes every Wednesday, so please subscribe and review. It’s really appreciated.