Technology
Airline platforms don’t fail at booking; they fail at managing what comes after.
In this episode, we explore how Etihad Airways transformed its digital platform to handle constant operational change, including flight changes, cancellations, refunds, and regulatory complexity.
We discuss why legacy airline architectures struggle with post-booking workflows, how microservices enabled better isolation and resilience, and how IT IDOL Technologies aligned system design with real airline operations to support scalable self-service without compromising stability.
A practical look at why managing change is the real challenge in modern airline platforms.