Business
One of my roles as the CEO here at Expivia, is to make calls on where I see technology and CX intersect to try to position us to be ahead of the curve.Facebook (at the time of this recording) just announced they are changing their name. The name is a small piece of what they are doing. One of the largest companies in the world is changing its entire business model to focus on the Metaverse. This should open all of our eyes as tho what is coming, it definitely opened mine.In this episode, we look at customer experience how the metaverse, VR, AR, and some other newer platforms coming to play in Customer Experience 3.0Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "Call Center Manager" to 814-247-0633This episode is brought to you by Balto.Balto's Real-Time Guidance helps your agents say the right things on every single callGet 26% more sales and cut ramp time by 75%.In just a little over a month.Head over to balto.ai/tom to get a free pair of Bose headphones for a demo