Business
In this episode of E-Coffee with Experts, Abdullah Al Lawati, Senior Technical Success Specialist at PowerDMARC, shares how companies unknowingly leave doors open for hackers, spoofing, and phishing attacks, and what you can do to stop it.
Abdullah explains why simply setting up DMARC, SPF, or DKIM once is never enough. He reveals the hidden gaps in email security that most businesses overlook and explains how PowerDMARC’s solutions like PowerSPF are designed to fix these issues automatically, keeping your domain safe and trusted.
We also dive into the difference between a technical success team and a traditional customer support team, and why a proactive approach is crucial for business growth and client trust. Abdullah shares the three key metrics his team tracks to ensure customers see real value, and why most businesses ignore them at their own risk.
If you’re a founder, marketer, or leader who wants better email deliverability, stronger security, and a smarter approach to customer success, this episode is packed with practical advice you can use right now.
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In this episode, we discuss:
00:00 - 00:26: Introduction
00:26 - 01:07: Abdullah’s journey from gaming to cybersecurity
01:07 - 01:52: What is PowerDMARC and how does it work?
01:52 - 02:50: The #1 mistake companies make with DMARC
02:50 - 03:36: Why visibility is critical for email security
03:36 - 04:09: What makes PowerDMARC different from competitors
04:09 - 05:25: How PowerSPF simplifies SPF record management
05:25 - 05:42: SPF macros: next-level email protection
05:42 - 06:34: What is “technical success” and why it matters
06:34 - 07:12: 3 hidden metrics that boost client success
07:12 - 07:33: How tracking clicks = better customer support
07:33 - 08:20: Measuring adoption speed to improve onboarding
08:20 - 08:33: Aligning solutions with customer goals
08:33 - 08:57: Final takeaways & wrap-up
Connect with Abdullah Al Lawati
www.linkedin.com/in/abdullahallawati
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