Business
What Is Customer Service Experience?"Customer service experience is the opinion your customer forms about the quality of the service you provide."Blocking and tackling. Fundamentals. This is what makes us excel at things that are important to us. In this episode of "Advice from a Call Center Geek!" we take a look at 8 topics that can instantly and easily improve your organization's CX.1. The Tone is the Message2. Branding3. Motivate4. Technology and your associates5. Customer Immersion6. Fun!7. Customer Journey Inspection8. Appropriate Staffing ( I know, I know...easier said than done sometimes :) Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel Balto is revealing two products that will change the game for QA and coachingYou'll be able to automatically QA 100% of calls in real time. All with less than 5 minutes of scorecard setupYou'll be able to alert managers for crucial moments your calls and allow them to jump in, e.g. to save calls that are about to go off the railsSign up at woof.balto.ai/boom for the August 9 product reveal!