In Episode #6 of the Support Leaders Podcast, we interview Shawn White, Director of Customer Support for Sendgrid. We discuss his career in customer support at great companies including IBM, Doubleclick, and Photobucket, and how he ended up at SendGrid. In this episode, you will learn: How SendGrid has scaled enormously over the years How...

Support Leaders

6: Shawn White, Director of Customer Support, Sendgrid

The Support Leaders Podcast interviews leaders in support all over the world to understand the tools, tactics, and training they use to create the best customer support teams and the most amazing customer experiences. We believe that great customer support starts with the people that lead support teams, and we want to empower those people with best practices from their peers across the globe.

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Support Leaders