In Episode #5 of the Support Leaders Podcast, we interview Kathryn Castle, Head of Technical Support Engineering EMEA for Optimizely. We discuss how she started teaching English after studying at the University of Warwick before starting her career in support. We talk about all of the changes she’s seen since starting at Optimizely in 2014....

Support Leaders

5: Kathryn Castle, Head of Technical Support Engineering EMEA, Optimizely

The Support Leaders Podcast interviews leaders in support all over the world to understand the tools, tactics, and training they use to create the best customer support teams and the most amazing customer experiences. We believe that great customer support starts with the people that lead support teams, and we want to empower those people with best practices from their peers across the globe.

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Support Leaders